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Privacy policy

What we keep,
and why.

Plain answers about the information this site collects and what we do with it.

(360) 389-2557

Effective October 20, 2026

This policy explains what information Cascade Lawn Care (Cascade Maintenance Services LLC) collects through cascadelawncare.com, why we collect it, who helps us handle it, and how you can ask us to change or delete it. If anything here is unclear, call (360) 389-2557 and you will get a straight answer from a person.

The short version: we collect what you type into our forms so we can call you back and give you an estimate. We use cookies to see which pages bring in enquiries and to measure our ads, and you can turn those off. We do not sell your information, and we never share your phone number with anyone for their marketing.

What we collect

When you request a callback or an estimate

  • Your first and last name and phone number.
  • For an estimate, your email address, whether you ticked "OK to text me about this request", and whether you want seasonal reminders and tips by email.
  • Anything you choose to add on the second step: street address, city and zip, the services you need, how you heard about us, and notes about the property.
  • Some technical details sent along with the form: the page you were on, the site that sent you to us, any campaign tags in the link (such as utm codes or a Google Ads click ID), your IP address and your browser type. We use these to stop spam and to learn which advertising works.

When you browse the site

If you allow it, Google Analytics and our advertising tags record the pages you view, roughly where you are (city level), the device and browser you use, and how you arrived. See Cookies and your choices below.

When you call, text or email us

Our phone system keeps a record of calls and texts with our business number, including voicemails. Emails stay in our inbox. We use these the same way we use form details: to answer you and do the work.

How we use it

  • To call you back, visit the property and prepare your estimate.
  • To schedule, carry out and invoice the work if you hire us.
  • To send a text or email confirming we received your request.
  • To send seasonal reminders and tips, only if you ticked that box. Every email has an unsubscribe link.
  • To see which pages and ads bring in enquiries, so we spend less on ads that do not work.
  • To keep the forms free of spam and abuse.

Text messages

When you send a request, we may text you once to confirm we have it. If you tick "OK to text me about this request", we may also text you about that request: questions about the property, scheduling the estimate visit, and the estimate itself. We do not send marketing by text.

  • Messages come from our business number, (360) 389-2557.
  • How many you get depends on the request, usually a handful.
  • Message and data rates may apply.
  • Reply STOP at any time to stop texts, or HELP for help. You can also call us.
  • Your consent to receive texts is not a condition of hiring us.

We do not share your mobile number or your text-messaging consent with any third party or affiliate for their marketing or promotional purposes. Phone numbers are only shared with the service providers below that send and log our messages for us.

Who helps us handle it

We rely on a few service providers. Each one only receives what it needs to do its job for us, and is not allowed to use your information for its own purposes. They are:

  • Cloud hosting and security providers that run this website and receive form submissions.
  • Customer and scheduling software that keeps your contact details, property, requests, estimates and job history.
  • Phone and texting services for calls and texts with our business number.
  • Email services for confirmations, our inbox, and seasonal emails if you opted in.
  • Google Analytics, Google Ads and Meta (Facebook and Instagram ads), which measure site traffic and advertising, as described below.

Online bill payment happens on a separate secure portal run by our billing provider. We never see or store your full card number; the portal's own privacy terms apply there.

We do not sell your personal information, and we do not share it for anyone else's advertising. We would only disclose it if the law requires us to, to protect our rights or someone's safety, or as part of selling the business, in which case this policy would continue to apply.

Cookies and your choices

Cookies are small files a site saves in your browser. We sort ours into three groups:

  • Necessary. Remembers your cookie choice so the banner does not keep coming back. Always on.
  • Analytics. Google Analytics cookies (named _ga and _ga_…, kept up to two years) count visits and show which pages people find useful.
  • Advertising. Google Ads cookies (such as _gcl_au, kept about 90 days) tell us when someone who clicked one of our ads later requests an estimate or calls. Google may also use them to show our ads to people who have visited this site before, on other sites across the web. The Meta Pixel (cookies _fbp and _fbc, kept about 90 days) does the same for our Facebook and Instagram ads: it tells Meta which pages you viewed, and whether you tapped our phone number or sent a request, so we can see which ads work and show our ads to past visitors. We do not send Meta your name, phone number or email address.

You can change your choice at any time: . Visitors in Europe and the UK are asked before any analytics or advertising cookies are set.

You can also turn off personalized Google ads at adssettings.google.com, manage the ads Meta shows you in its ad preferences, opt out of Google Analytics with Google's browser add-on, opt out of interest-based ads from many companies at aboutads.info, or block cookies in your browser settings. The site still works with every optional cookie turned off. Google explains how it uses information from sites like ours at policies.google.com, and Meta in its privacy policy.

How long we keep it

  • Form submissions pass through our form system in seconds; copies there are deleted within 14 days, and its technical logs within 30 days.
  • Customer and request records are kept while you are a customer, and afterwards for as long as we need them for warranty questions, taxes and our business records.
  • Requests that never became a job are kept so we can recognize you if you call again. Ask and we will delete them.
  • Google Analytics data is kept for 14 months.
  • Email subscribers stay on the list until they unsubscribe.

Your choices and requests

You can ask us at any time to show you the information we hold about you, correct it, or delete it. We will do it within 30 days, unless we have to keep something by law (tax records, for example), in which case we will tell you what and why. You can also unsubscribe from emails using the link in any of them, and stop texts by replying STOP.

To make a request, email info@cascadelawncare.com or call (360) 389-2557. We may ask a question or two to confirm it is really you.

Keeping it safe

Forms are sent over an encrypted connection, the systems that receive them only accept requests from this website, and access to our customer records is limited to the people who run the business. No system is perfectly secure, but if something ever went wrong with your information, we would tell you.

Children

This site is for property owners and managers. It is not meant for children under 13, and we do not knowingly collect information from them. If you think a child has sent us their details, let us know and we will delete them.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. If the change is significant, we will say so on the site.

Contact

Cascade Maintenance Services LLC, doing business as Cascade Lawn Care
PO Box 32598, Bellingham, WA 98228
info@cascadelawncare.com · (360) 389-2557

Questions about your information?

Call or email and you will hear back from a person, usually the same business day.

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